Warranty / Return / Exchange

Return

Returns are not accepted on custom orders, on items sold at liquidation or clearance prices or on goalie sticks. It is also important to note that goalie sticks are not covered by any guarantee.

All returns of merchandise must be approved by a Passau representative following a phone or video conference call. Non-approved returns will not be accepted and will immediately be returned to the customer. All returns must be accompanied by the original receipt.

Our policy is to grant 10 days time after purchase to make any returns.  Any article that has been used will not be accepted for return, no matter what the duration or type of use.  Handling and shipping charges will be paid for by the customer. Any returns will be accompanied by a 10% re-stocking fee.

Guarantee

Passau offers a 6-month warranty on protective equipment (pads, gloves, chest protector, knee guards) as well as on our bags bags.

No warranty is available on sticks or other accessories.

This warranty is applicable to manufacturing defects only.

It will not apply if the product has been subjected to an accident, negligence, alteration or misuse. The warranty will be void if the damage is due to contact with a skate, stick or is machine-washed. No damage to the outside of the rink (synthetic ice hockey, ball hockey, etc.) will be covered.

The product must be accompanied by an original proof of purchase. Passua retains the ability to evaluate the warranty eligibility and may require that we have product in hand to make an appropriate decision.You can contact our return and guarantee department by email: lemieux.david@passauhockey.com

Personalized service

Passau Hockey has been a designer of high-end goalie equipment for over 25 years. Our goal: to meet the technical and practical needs of each one of our clients! Build your equipment in 4 easy steps.

  1. 1.

    Choose your graphic

    Passau Design

  2. 2.

    Customize your color

    Color Editor

  3. 3.

    Take your measurements

    Pads
    Chest
    Stick

  4. 4.

    Set an appointment

    Tel. 450.658.7587
    tech@passauhockey.com
    skype: passau.hockey